Quality Standards

From 1 July 2019, the Aged Care Quality and Safety Commission expects aged care providers to comply with the latest Aged Care Quality Standards. These eight new standards will guide consumers and organisations to ensure everyone receives quality care. The Rights of all Aged Care clients are set out in the Charter of Aged Care Rights.

Brodribb Home values your feedback, be it positive or negative. Feedback from our Clients will help us to ensure that the care we deliver is right for them so that they can feel safe, cared for and respected.

The Eight Aged Care Quality Standards – Consumer Outcomes

1. Consumer dignity and choice – I am treated with dignity and respect, and can maintain my identity. I can make informed choices about my care and services, and live the life I choose.
2. Ongoing assessment planning with consumers – I am a partner in ongoing assessment and planning that helps me get the care and services I need for my health and wellbeing.
3. Personal care and clinical care – I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me.
4. Services and support for daily living – I get the services and supports for daily living that is important for my health and wellbeing and that enable me to do the things I want to do.
5. Organisations service environment – I feel I belong and I am safe and comfortable in the organisation’s service environment.
6. Feedback and complaints – I feel safe and am encouraged and supported to give feedback and make complaints. I am engaged in processes to address my feedback and complaints, and appropriate action is taken.
7. Human resources – I get quality care and services when I need them from people who are knowledgeable, capable and caring.
8. Organisational Governance – I am confident the organisation is well run. I can partner in improving the delivery of care and services.

Charter of Aged Care Rights

I have the right to:

1. safe and high quality care and services;
2. be treated with dignity and respect;
3. have my identity, culture and diversity valued and supported;
4. live without abuse and neglect;
5. be informed about my care and services in a way I understand;
6. access all information about myself, including information about my rights, care and
7. have control over and make choices about my care, and personal and social life,
including where the choices involve personal risk;
8. have control over, and make decisions about, the personal aspects of my daily life,
financial affairs and possessions;
9. my independence;
10. be listened to and understood;
11. have a person of my choice, including an aged care advocate, support me or speak
on my behalf;
12. complain free from reprisal, and to have my complaints dealt with fairly and promptly;
13. personal privacy and to have my personal information protected;
14. exercise my rights without it adversely affecting the way I am treated.