Privacy Policy


1. Our commitment to privacy

Brodribb Home Inc. is committed to protecting your privacy and handling personal information in a respectful and responsible way.

This Privacy Policy explains how we collect, use, store, and disclose personal information through our website and in connection with enquiries about our services, including Brodribb Home, Brodribb At Home, and the Brodribb Retirement Village.


2. What personal information we collect

The personal information we collect depends on how you interact with us.


Information we currently collect through our website

When you use our Contact Us form, we may collect:

  • your name 
  • your email address 
  • your phone number 
  • the content of your message 
  • the type of enquiry you select, such as residential aged care, retirement village, or home care 


Information we may collect in the future

As our website develops, we may also collect additional personal information through online application forms and related website features. This may include:

  • residential address 
  • date of birth 
  • emergency contact or next of kin details 
  • Medicare or government funding information 
  • health or care-related information 
  • GP or other healthcare provider details 
  • service preferences and support needs 
  • other information relevant to an application for our services 


3. How we collect personal information

We collect personal information directly from you when you:

  • complete a website form 
  • contact us by email or phone 
  • enquire about our services 
  • provide information in connection with an application or request for care or accommodation 

We may also collect limited technical information through website tools or security features, such as reCAPTCHA or similar technologies, and through embedded website features such as location maps.


4. Why we collect personal information

We collect personal information so we can:

  • respond to your enquiries 
  • direct your enquiry to the correct service area 
  • provide information about our services 
  • assist with applications and service access 
  • communicate with you about your request 
  • improve our website and administrative processes 
  • meet legal, regulatory, and operational obligations 

If we collect health or care-related information in future online forms, we will use that information only for purposes reasonably connected with assessing, arranging, or providing relevant services, or as otherwise permitted or required by law.

5. How we store personal information

At present, information submitted through our website Contact Us form is sent to our email inbox for review and response.

As our systems develop, enquiry and application information may also be stored in internal administrative systems, including spreadsheets, databases, or other secure business records used to manage enquiries, applications, and service delivery.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.


6. Disclosure of personal information

We may disclose personal information where reasonably necessary to:

  • respond to your enquiry 
  • refer your enquiry within our organisation 
  • process an application 
  • obtain administrative, website, or IT support 
  • comply with legal or regulatory obligations 

If future online application forms collect health or care-related information, that information may also be disclosed where necessary for service assessment, care coordination, funding processes, or as otherwise authorised or required by law.

We do not sell personal information.


7. Website tools, maps, and security features

Our website may use features such as embedded maps, spam protection tools, or security tools such as reCAPTCHA. These tools may collect technical information such as IP address, browser or device information, and website interaction data.

If third-party website tools are used, they may be subject to the privacy practices of those third parties.


8. Overseas disclosure

Brodribb intends that any health information collected through future online application forms will be stored in Australia wherever practicable.

Some website service providers, hosting providers, security tools, or software providers may store or process personal information outside Australia. If personal information is disclosed to or stored with overseas service providers, Brodribb will take reasonable steps to ensure that information is handled in accordance with the Australian Privacy Principles.


9. Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, incomplete, or out of date. To make a request, please contact us at enquiries@brodhome.org.au


10. Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us at enquiries@brodhome.org.au.

We will consider your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).


11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, systems, or legal obligations. The most current version will be published on our website.


12. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:


Brodribb Home Inc.

13 Goggs Street, Toowoomba City, QLD, 4350

Email: enquiries@brodhome.org.au